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By purchasing from Tokyo-Toyz, the buyer will enter into an agreement regarding the following terms.

SHIPPING
Shipping is from Japan.

Shipping is by Japan Post EMS (Express Mail Service) courier. This is a national postal service. In the receiving country, that country's national postal service should finish delivery.

Normal transit time is 2-5 business days (for cities which have direct flights from Tokyo) or 4-10 business days (for cities which do not have direct flights from Tokyo) from the time of dispatch. If there are delays (such as busy holiday seasons, customs inspections, customs processing, flight delays, severe weather, natural disasters, postal strikes, delivery strikes, political instability, etc.), then transit time will be longer.

Insurance and Tracking are included in the shipping and handling fee.

No shipping to APO/FPO addresses.

The declared value on the shipping document(s) is also the shipment insurance value. Should anything happen to the parcel during transit (for example lost, stolen or damaged item), the buyer will only be reimbursed the value of the item that was declared on the shipping document(s).

TAX
Depending on the buyer's country, there may be VAT / GST / Duty import Tax / Brokerage fees. The buyer shall be responsible for finding out if any such duties are applicable. The buyer is responsible for paying VAT / GST / Duty import Tax / Brokerage fees if any.

WEBSITE CONTENT:
Tokyo-Toyz aims to provide the most accurate and up-to-date product specifications, information and descriptions of all products listed on www.Tokyo-Toyz.com. Tokyo-Toyz takes this information from the manufacturer's printed materials, website and sales representatives. Tokyo-Toyz shall not be held responsible for any typing mistakes, errors or omissions within in these descriptions or specifications. Item specifications are subject to change without notice.

WARRANTY AND AFTER SALES SERVICE
Tokyo-Toyz is committed to providing excellent service. 

Standard warranty is 1 year from the date of purchase offered by the manufacturer in Japan (unless otherwise indicated in item description). Warranty does not cover the following: cosmetic damage, damage due to acts of God, accident, misuse, abuse, modification or negligence. Warranty only covers problems due to manufacture defect. Warranty only covers the main unit (batteries, AC adapters, chargers, lens hoods, lens caps, wrist bands and other peripherals are not covered under warranty). The standard 1 year factory warranty is non-transferable.

All warranty claims require Pre-Authorization. The buyer must contact Tokyo-Toyz for a Warranty Authorization (WA) number before sending any item to Tokyo-Toyz. Any items sent to Tokyo-Toyz without authorization will be refused.

The WA number or any other inscriptions should not be written or printed on the product box or packaging. The WA number should only be written and be visible on the outside of the shipping container.

Only the manufacturer can determine if any issue will be covered under warranty. Tokyo-Toyz is
not responsible for the manufacturer's decisions about warranty coverage and has no ability to influence the manufacturer's decision.

Within the 1 year warranty period, the buyer may send the item to Tokyo-Toyz for warranty service/repair. Buyer pays for shipment to Tokyo-Toyz. Tokyo-Toyz will take the item to the manufacturer's service station on the buyer's behalf for service/repair. If the problem is solely due to manufacture defect, service/repair/parts/labor costs and shipment back to the buyer will be free of charge.

Items that do not have manufacture defect or that have a problem that is not solely due to manufacture defect will not have any free warranty work performed and will be sent back to the buyer at the buyer's expense.

If any problems arise after the 1 year warranty period, the buyer may still send the item back to Tokyo-Toyz. Tokyo-Toyz will take the item to the manufacturer's service station on the buyer's behalf for service/repair. All costs (such as parts, labor and shipping) will be the buyer's responsibility.

Tokyo-Toyz is not responsible for lost shipment, theft, or damage of the buyer's item while in transit to Tokyo-Toyz. It is the buyer's responsibility to insure the shipment.

FOREIGN CURRENCY
The main currency used on www.Tokyo-Toyz.com US Dollar.

Prices shown for items on www.Tokyo-Toyz.com in currencies other than the main currency (US Dollar) are for illustrative purposes only and do not represent true market value of foreign currency conversion rates. 

For up-to-date foreign currency conversion rates, the buyer should check with their credit card issuing company.

RETURN
All sales final. Refund/Exchange only in the case of defective item.

All items are guaranteed against manufacture defect unless otherwise noted in the item description.

In the event of defective item, buyer must contact/notify Tokyo-Toyz of the defect and buyer must dispatch defective item in original (unaltered)/new condition with all original factory packaging to Tokyo-Toyz within 7 calendar days of buyer receiving item to qualify for refund or exchange (if stock is available).
The 7 calendar day period starts at the time the item shows as delivered to the buyer on the courier/shipping service's tracking system. The time that the buyer sends the item back to Tokyo-Toyz will be considered the time that the item is dispatched for return shipment to Tokyo-Toyz. If an item is not dispatched for return shipment to Tokyo-Toyz within 7 calendar days of the buyer receiving the item, a return will not be accepted and a refund/exchange will not be given.

Any items returned to Tokyo-Toyz that do not have manufacture defect will be sent back to the buyer at the buyer's expense.

All returns require Pre-Authorization. The buyer must contact Tokyo-Toyz for a Return Authorization (RA) number before sending any item back. Any items returned without authorization will be refused.

The buyer must return the defective item to Tokyo-Toyz in original (unaltered)/new condition, and must include the original factory box/package with all factory packaging (e.g. tag still attached, foam, cardboard, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), warranty cards (without markings), and all instruction booklets and documents. In addition, the returned item must have all original serial numbers, UPC codes and bar codes intact.

The RA number or any other inscriptions must not be written or printed on the product box or packaging. The RA number should only be written and be visible on the outside of the shipping container.

The buyer will be responsible for ensuring the item's safe return shipment to Tokyo-Toyz. The buyer must safely pack the item for safe return shipment to Tokyo-Toyz. In the event of a defective item, return shipping cost will be reimbursed to the buyer by Tokyo-Toyz.

For return shipment to Tokyo-Toyz, the buyer must only a national postal service. For example US Postal Service for USA, Canada Post for Canada, Australia Post for Australia, and New Zealand Post for New Zealand.

The buyer must not use FedEx, UPS, DHL or any other private courier companies for return shipment of item to Tokyo-Toyz.

Tokyo-Toyz will not process any returns if any of these conditions are not followed.
Tokyo-Toyz remains the final arbiter over decisions on all returns.

Tokyo-Toyz is not responsible for lost shipment, theft, or damage of the buyer's item while in transit to Tokyo-Toyz. It is the buyer's responsibility to insure the shipment.

All sales final. Refund/Exchange only in the case of defective item.

LIABILITY
The buyer will not hold Tokyo-Toyz liable for any personal injury, physical injury, and any damage caused by the purchased product(s). For safe handling and operation on the product, please consult the manufacturer directly. Any recall on product(s) by manufacturers will not be handled by Tokyo-Toyz. The buyer should contact the manufacturer directly for any related questions or inquiries. 

PRIVACY
Tokyo-Toyz does not collect personal information except for the information that is voluntarily provided (for example name, address, email address). Tokyo-Toyz uses personal information to successfully complete transaction(s). Tokyo-Toyz uses personal information for the purpose of providing more customized service to the buyer. Tokyo-Toyz does not disclose personal information to third parties companies for marketing or promotional purposes. Tokyo-Toyz may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. Tokyo-Toyz reserves the right to report to law enforcement agencies any activities that Tokyo-Toyz, in good faith, believes to be unlawful. Tokyo-Toyz may share certain personal information when Tokyo-Toyz believes that such release is reasonably necessary to protect the rights, property and safety of Tokyo-Toyz or others. 

OTHER TERMS AND CONDITIONS
Tokyo-Toyz reserves the right to cancel / reverse any transaction that may be fraudulent. 

Tokyo-Toyz reserves the right to cancel any order if a particular item happens to be unexpectedly out of stock. A full refund will be given in these rare cases.

Tokyo-Toyz will dispute
any fraudulent "chargebacks" and pursue legal action against buyers attempting to defraud Tokyo-Toyz in any way. Tokyo-Toyz will work together with legal, federal and government authorities to pursue and catch people who attempt to defraud Tokyo-Toyz in any way. Buyers that attempt fraudulent credit card reversals via PayPal will be subject to a 25% Restocking fee in addition to all Shipping fees.

If
the buyer rejects receiving an ordered item for any reason after the item has been dispatched for shipment to the buyer, Tokyo-Toyz will charge the buyer all shipping costs and a 10% restocking fee of the purchase price.

Payments by credit card: Some credit card issuers may have extra fees/charges. The buyer shall be responsible for finding out if any fees/charges are applicable. The buyer is responsible for paying these fees/charges.

All technical specifications in item descriptions are taken from the original manufacturer's manual or website. Technical specifications are subject to change without notice.

Tokyo-Toyz reserves the right to change/update these terms and conditions at anytime without notice.

 
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