purchasing from Tokyo-Toyz, the buyer will enter into an agreement regarding
the following terms.
Shipping is from Japan.
Shipping is by Japan Post EMS (Express Mail Service) courier. This is a
national postal service. In the receiving country, that country's national
postal service should finish delivery.
transit time is 2-5 business days (for cities which have direct flights from
Tokyo) or 4-10 business days (for cities which do not have direct flights from
Tokyo) from the time of dispatch. If there are delays (such as busy holiday
seasons, customs inspections, customs processing, flight delays, severe
weather, natural disasters, postal strikes, delivery strikes, political
instability, etc.), then
transit time will be longer.
Insurance and Tracking are
included in the shipping and handling fee.
shipping to APO/FPO addresses.
The declared value
on the shipping document(s) is
also the shipment insurance value. Should anything happen to the parcel during transit
(for example lost, stolen or damaged item), the buyer will only be reimbursed
the value of the item that was declared on the shipping document(s).
Depending on the buyer's country, there may be VAT / GST / Duty import Tax /
Brokerage fees. The buyer shall be responsible for finding out if any such
duties are applicable. The buyer is responsible for paying VAT / GST / Duty
import Tax / Brokerage fees if any.
Tokyo-Toyz aims to provide the most accurate and up-to-date product
specifications, information and descriptions of all products listed on
www.Tokyo-Toyz.com. Tokyo-Toyz takes this information from the
manufacturer's printed materials, website and sales representatives. Tokyo-Toyz
shall not be held responsible for any typing mistakes, errors or omissions
within in these descriptions or specifications. Item specifications are subject
to change without notice.
WARRANTY AND AFTER SALES SERVICE
is committed to providing excellent service.
Standard warranty is 1 year from the date of purchase offered by the
manufacturer in Japan (unless otherwise indicated in item description).
Warranty does not cover the following: cosmetic damage, damage due to acts of
God, accident, misuse, abuse, modification or negligence. Warranty only covers
problems due to manufacture defect. Warranty only covers the main unit
(batteries, AC adapters, chargers, lens hoods, lens caps, wrist bands and other peripherals are not covered under
warranty). The standard 1 year factory warranty is non-transferable.
All warranty claims
require Pre-Authorization. The buyer must contact Tokyo-Toyz for a Warranty
Authorization (WA) number before sending any item to Tokyo-Toyz. Any items
sent to Tokyo-Toyz
without authorization will be refused.
WA number or any other inscriptions should not be written or printed on the
product box or packaging. The WA number should only be written and be visible
on the outside of the shipping container.
Only the manufacturer can determine if any issue will be covered under
warranty. Tokyo-Toyz is not
responsible for the manufacturer's decisions about warranty coverage and has
no ability to influence the manufacturer's decision.
Within the 1 year
warranty period, the buyer may send the item to Tokyo-Toyz for
warranty service/repair. Buyer pays for shipment to Tokyo-Toyz. Tokyo-Toyz will take the item to the manufacturer's
service station on the buyer's behalf for service/repair. If the problem is
due to manufacture defect, service/repair/parts/labor costs and shipment back
to the buyer will be free of
Items that do not have manufacture defect or that have a
problem that is not solely due to manufacture defect will not have any free
warranty work performed and will be sent back to the buyer
at the buyer's expense.
any problems arise after the 1 year warranty period, the buyer may still send the
item back to Tokyo-Toyz. Tokyo-Toyz will take the item to the manufacturer's
service station on the buyer's behalf for service/repair. All costs (such as
parts, labor and shipping) will be the buyer's responsibility.
Tokyo-Toyz is not responsible for lost shipment, theft, or damage of the
buyer's item while in transit to Tokyo-Toyz. It is the buyer's responsibility
to insure the shipment.
main currency used on www.Tokyo-Toyz.com US Dollar.
Prices shown for items on www.Tokyo-Toyz.com in currencies other than the
main currency (US Dollar) are for
illustrative purposes only and do not represent true market value of foreign
currency conversion rates.
up-to-date foreign currency conversion rates, the buyer should check with
their credit card issuing company.
All sales final.
Refund/Exchange only in the case of defective item.
All items are guaranteed against
manufacture defect unless otherwise noted in the item description.
In the event of defective item, buyer must contact/notify Tokyo-Toyz of the
defect and buyer must dispatch defective item in original (unaltered)/new
condition with all original factory packaging to Tokyo-Toyz within 7
calendar days of buyer receiving item to qualify for refund or exchange (if
stock is available).
The 7 calendar day period starts at the time the item shows as delivered to
the buyer on the courier/shipping service's tracking system. The time that
the buyer sends the item back to Tokyo-Toyz will be considered the
time that the item is dispatched for return shipment to Tokyo-Toyz. If an item
is not dispatched for return shipment to Tokyo-Toyz within 7 calendar days of
the buyer receiving the item, a return will not be accepted and a refund/exchange will
not be given.
returned to Tokyo-Toyz that do not have manufacture defect will be sent back to the buyer at the buyer's expense.
require Pre-Authorization. The buyer must contact Tokyo-Toyz for a Return
Authorization (RA) number before sending any item back. Any items returned
without authorization will be refused.
buyer must return the defective item to Tokyo-Toyz in original (unaltered)/new condition,
and must include the original factory box/package with all factory packaging
(e.g. tag still attached, foam, cardboard, plastic, wrappings, etc.), peripherals (e.g. battery,
charger, cords, straps, etc.), warranty cards (without markings), and
all instruction booklets and documents. In addition, the returned item must have
all original serial numbers, UPC codes and bar codes intact.
number or any other inscriptions must not be written or printed on the
product box or packaging. The RA number should only be written and be visible
on the outside of the shipping container.
The buyer will be responsible for ensuring the item's safe return shipment to Tokyo-Toyz.
The buyer must safely pack the item for safe return shipment to Tokyo-Toyz. In the event
of a defective item, return shipping cost will be reimbursed to the buyer by
For return shipment to Tokyo-Toyz, the buyer must only a national postal service. For example US Postal Service for USA,
Canada Post for Canada, Australia Post for Australia, and New Zealand Post for
The buyer must not use FedEx, UPS, DHL or any other private courier
companies for return shipment of item to Tokyo-Toyz.
Tokyo-Toyz will not process any returns if any of these conditions are not
followed. Tokyo-Toyz remains the
final arbiter over decisions on all returns.
is not responsible for lost shipment, theft, or damage of the buyer's item
while in transit to Tokyo-Toyz. It is the buyer's responsibility to insure the
All sales final. Refund/Exchange only in the case of defective item.
buyer will not hold Tokyo-Toyz liable for any personal injury, physical
injury, and any damage caused by the purchased product(s). For safe handling
and operation on the product, please consult the manufacturer directly. Any
recall on product(s) by manufacturers will not be handled by Tokyo-Toyz. The
buyer should contact the manufacturer directly for any related questions or
does not collect personal information except for the information that is
voluntarily provided (for example name, address, email address). Tokyo-Toyz
uses personal information to successfully complete transaction(s). Tokyo-Toyz
uses personal information for the purpose of providing more customized service
to the buyer. Tokyo-Toyz does not disclose personal information to third
parties companies for marketing or promotional purposes. Tokyo-Toyz
may be required to share personal
information in response to a valid court order, subpoena, government
investigation, or as otherwise required by law. Tokyo-Toyz reserves the right
to report to law enforcement agencies any activities that Tokyo-Toyz, in good
faith, believes to be unlawful. Tokyo-Toyz may share certain personal
information when Tokyo-Toyz believes that such release is reasonably necessary
to protect the rights, property and safety of Tokyo-Toyz or others.
OTHER TERMS AND CONDITIONS
reserves the right to cancel / reverse any transaction that may be fraudulent.
reserves the right to cancel any order if a particular item happens to be
unexpectedly out of stock. A full refund will be given in these rare cases.
Tokyo-Toyz will dispute any
fraudulent "chargebacks" and pursue legal action against buyers attempting to
defraud Tokyo-Toyz in any way. Tokyo-Toyz will work together with legal,
federal and government authorities to pursue and catch people who attempt to
defraud Tokyo-Toyz in any way. Buyers that attempt fraudulent credit card
reversals via PayPal will be subject to a 25% Restocking fee in addition to
all Shipping fees.
If the buyer
rejects receiving an ordered item for any
reason after the item has been dispatched
for shipment to the buyer, Tokyo-Toyz will charge the buyer all shipping costs and a 10%
restocking fee of the purchase price.
Payments by credit card: Some credit card issuers may have extra
fees/charges. The buyer shall be responsible for finding out if any
fees/charges are applicable. The buyer is responsible for paying these
technical specifications in item descriptions are taken from the original
manufacturer's manual or website. Technical specifications are subject to
change without notice.
Tokyo-Toyz reserves the right to change/update these terms and conditions at
anytime without notice.